7 STEPS FOR EFFICIENT COMPLAINTS MANAGEMENT
The STEPS Case Management system encapsulates all these features as well as additional functionality that's not yet available in other systems!
For more information including some screen shots you may download the following document;
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STEPS COMPLAINTS MANAGEMENT SYSTEM
Follow these simple guidelines and customer care will become a breeze in any
organisation where it is implemented. - Keep record of
all complaints, enquiries, supporting documentation and correspondence
interlinked in ONE central database. All information about a case must be
readily available when required.
- Send
automated reminders, notifications and courtesy messages between callers and
agents to avoid misunderstandings and build a trust relationship. This is key to
a happy customer base.
-
Demand
intelligent reports that identify negative trends transpiring in the
organisation BEFORE they become real problems. Reports should warn senior
management when customers are still unhappy due to cases not being resolved
efficiently.
-
Prioritise and
delegate tasks
to ease the workload, escalate unresolved cases to team managers and hold
employees accountable for the level of support that they provide.
-
Build a
comprehensive knowledge library with frequently asked questions and answers
that empowers call agents to resolve cases quickly and efficiently.
-
Maintain an
audit trail of all correspondence, including Emails, SMS, Letters, Faxes and
Voice Recordings for further investigations and quality control.
-
Measure your
success; through automated satisfaction surveys to gather feedback on the
effectiveness of the procedure and to measure the customer's satisfaction with
the outcome.
| Some inspirational words... |
| "When all's said and done a lot more is said than done.
" |
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Revolutionary Software
Turns IT Hell Into
Business Success Story
Implementing a reliable database and management system
becomes EASY as pie with this accomplished service provider.
If you need;
- A fully customized
database, aligned to any business process,
- Linked to an award
winning communication system (SMS & Email), automated
for fast reaction times, and
- A powerful reporting
tool to identify problem areas and reveal crucial
management information.
The STEPS Governance
System is ideal for managing;
Assets, personnel,
contracts, deliveries, repairs, documents, incidents,
tenders and suppliers, orders, help desks, clients,
properties, sales... AND almost any other Governance
Item!
Custom modules can be developed.
Never install software or
updates. The system is centrally managed.
Visit
www.stepsdatabase.com
for more information.
The STEPS Governance System is ONLY available from Qualitone
Software Solutions.
Credible companies interested in a
strategic alliance are welcome to contact us.
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