Are your IT systems driving you to your knees?
Here you will find

The Ultimate Information Management System
and Database

Strategically managing your critical information and resources is essential for success, and will keep you one step ahead of your competitors...

IMAGINE having a system, where;

• Governance items are defined just the way you want them. (Fields like Title, Start Date, Status, Allocated To, etc can be added to each item).
• User permissions are granted on an individual level (e.g. edit and delete) to protect your information.
• The system boosts productivity through automated notifications. Stakeholders are automatically notified by email or SMS/Texting when information changes and immediate action is required.
• A STEP-BY-STEP approach simplifies each task and makes it easy for end users.
• Custom modules are developed and linked without changing the base line application;
  You are saving cost and Time!
• Navigation adapts dynamically to exclude un-used features (i.e. a simplified user interface that anyone can work with is provided).
• The system is centrally managed and end users can work through the Internet without installing any software.

Item Tracking and Notification is a the key feature of the system;

You can track items during their lifespan and view detailed reports on their progress and status.

Click here for a flow diagram illustrating how item tracking works in the STEPS Framework.

STEPS include a customised database with powerful search capabilities.

	Managing a professional Help Desk and Call Centre can be a simple task if you use the right software. The Complaints and Case Management System provides everything you need in one integrated solution; Complaints Tracking, Correspondence Tracking, Reporting, Automated Notifications (Email and SMS), Knowledge Library, Document Register, Workflow Allocations, Check Lists and Audit Trails!

WORKFLOW
The system includes a powerful workflow engine to manage tasks, delegate work, prompt for sign-offs, etc. When users log in they are greeted with a task list and could also be notified via email when tasks are assigned to them.

The workflow feature can be linked to multiple governance items to ensure accountability and pro-active service delivery.

Unlike other workflow systems that need to be configured and updated beforehand by technical personnel (which again costs money), STEPS workflow is dynamic and empowers users to send notifications, set priorities and delegate tasks while they are working!


MOBILE INTERACTION
Interaction with the system through mobile devices allow users to update the database or retrieve information while they’re on the move or from remote locations.

For instance; A daily report can be generated and sent to a group of users. Or fieldworkers can transmit information back to the server in real time while they collect information.


GOOGLE MAPS INTEGRATION
Items like municipal assets, road works (pot holes), properties or events and incidents can be linked to Google Maps and its geographic location displayed on a street- or satellite view.

IT GETS EVEN BETTER!
The system is built on a hierarchical location structure.

You can have multiple projects, offices, sub offices and geographical locations linked in a tree structure (i.e. parent / child relationship).

This is crucial for large organisations, because reports may include information for the whole organisation OR individual projects or sub-divisions.

You can;

• Assign personnel to newly created items to delegate the work load.
• Create message templates and send bulk email and SMS notifications.
• Upload and link supporting documentation for each item. Having all information in one system, interlinked and searchable, ensures everything is readily available.

I M A G I N E ...

Not having to login to get daily management reports. The system can generate and send the information on pre-scheduled times to your email or cell phone!

I M A G I N E ...

Not having to worry about back-ups;

The system can notify your administrators to review and test automated back-up procedures on regular intervals.

I M A G I N E ...

Having complete peace of mind when your business, critical information and resources are managed on a stable, flexible, scalable and reliable system that allows you to concentrate on your business!

STEPS IS THE ULTIMATE GOVERNANCE SYSTEM!

The system consists of various modules that can be included or excluded depending on the client’s needs. Following are just a few examples examples just to wet your appetite;

Security
A comprehensive security system forms the basis of the application. Users can be managed in groups, divided into teams or committees to receive notifications. Access to data and functionality can be restricted based on security rules.

Reporting
A generic reporting system including its own management interface is provided to create and view reports. Reports are linked under categories and users can be restricted to view only certain reports.

Clients may decide what kind of reports they need. Even the layout can be custom developed. Data can be exported to XML or Excel for further customisation and presentation.

Messaging Service (SMS, Email and Network Alerts)
The system integrates to an award winning communication system called SMS 4 Professionals, also developed by Qualitone. A full description of the messaging features can be found at: www.sms4pro.com

Document management
Images, photos and documents tagged with additional information can be attached to governance items and uploaded for safe storage. The system includes a document registry to manage and track multiple documents.

We can help you to compile requirements, or provide free advice if you're not sure how to proceed.

Just click here and send us your contact details.
 

Our approach has always been to develop the system in such a way that it can be integrated to other legacy applications. Especially the communication modules.

For larger clients the system can be configured with its own look and feel.

Click here to see how STEPS was implemented as a mini taxi call centre
SCREEN SHOTS

WHAT TO DO NEXT?
	Send us a description of your requirements. You may download the following Microsoft Word document that will help to formulate your requirements. You may also phone us if you need help.
	On receiving your requirements, we provide a quote to customise the database.
	On acceptance we will configure and implement the solution according to your requirements and you can start soon after!

There's no limit to what can be achieved with such a powerful system. You can start small and grow into a full enterprise solution.

A perception exists that 'box' solutions are more affordable.

Well, been there done that!

What the suppliers don't tell you is what you buy is what you're stuck with. Box solutions cannot grow with your business. Any requirements not catered for under 'standard features' cannot be implemented without a huge cost impact.

And if your data is entrenched in a system with limited capabilities, there is no escape.

It WILL cost you an arm and a leg to convert to an alternative solution.

We can help you to compile requirements, or provide free advice if you're not sure how to proceed.

Just click here and send us your contact details.

We can help you to compile requirements, or provide free advice if you're not sure how to proceed.

Just click here and send us your contact details.
 

With the new Info Pops service you can send content from your website to any mobile device free of charge!

Click here  for more information.

Supported platforms: 

Subscription Index:
Click here  and subscribe to content feeds currently available in SA.
 

STEP-BY-STEP

STEPS aims to be one of the most user friendly governance systems on the market!

The following enhancements make the system very user friendly;

• Every action follows a step-by-step approach to complete.
• Specific help instructions are provided for each page or form.
• Pop-up descriptions on buttons and links provide more information about their purpose and how to use them.
• Functions not required to complete certain tasks are not visible to the end user.
• Navigation dynamically displays only the functionality to which a user should have access.
• Data entered into the system is validated so that invalid data do not compromise the database. The system stops users from storing invalid data.
• Detailed feedback messages keep the user informed while working.

PRO-ACTIVE SUPPORT

In the unlikely event of an error occurring, support is immediately notified through an automated back-end procedure without any action required by the user.

Detailed information to resolve the problem is transmitted through email so that pro-active support can be provided.

Our clients are sometimes very surprised to receive a support call advising them that a problem has occurred and fixed before they could pick up the phone.

Needless to say, the STEPS GOVERNANCE SYSTEM is solid as a rock.

Large blue chip- and government organisations dish out millions to develop similar systems, but in comparison we provide the same technology at a much lower price.

Having said that; STEPS is not for micro operators and we're focussed on the corporate market.

STEPS is a professional, carefully designed system that is tested extensively to ensure a stable and reliable working platform.

Developers working on the Steps project are highly respected and trusted within the IT community.

Their work includes high profile projects like the South African Elections and Census and Surveys Administration Systems.

CUSTOMISATION AND SUPPORT
You are not on your own. After configuring the system we work with you until you are comfortable using the system. We provide a fully managed solution; We configure and administer the system on your behalf. No technical knowledge is required. We make regular backups of data. You may also subscribe to an additional support contract that includes a fixed number of development hours per month for further enhancements. Two hosting options are provided:
1.	A Hosted Solution - multiple clients share the same server. Data is secure and you can login from anywhere to utilise the application.
2..	Client Intranet Solution - This option is available to medium to large organisations with the system installed on their internal network. With a client Intranet solution there are no limitations to the customisation that can be done.
	In both cases we provide full technical support and you do not have to worry about a thing.
	Have more questions? Phone this mobile number in South Africa now: +2783 959 0911   [Sitemap & info links XML Sitemap]

We are interested in strategic alliances with consultants in SA and abroad.

You are welcome to contact us if you need any new web applications developed, or if STEPS could fill a gap in your current portfolio.

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